Privacy Policy

Revenue Loop Labs, LLC, a Texas limited liability company (“we,” “us”), operates revenuelooplabs.com and our client portal at app.revenuelooplabs.com. This policy explains what we collect, why, and what you can do about it.

What we collect

Information you give us. When you book a Clarity Map or a call, we collect your name, email address, phone number if you provide it, company name, and your answers to the intake questions. When you pay, our payment processor collects your payment details; we do not store card or bank account numbers. When you finish booking a Clarity Map, Calendly passes your booking details to our confirmation page so it can show your first name and your booking time. Your browser clears them from the page address right away, and we don’t store them or send them to our analytics. When you apply to join our partner network, we collect your name, email address and firm, what you offer, the kinds and sizes of businesses you serve, how you’d like to work with us and, if you choose to tell us, the client you have in mind, so we can follow up. We record and transcribe your Clarity call so we can write your Clarity Map. When we send you your Clarity Map or a proposal, we record when its page is opened and on what kind of device (phone, tablet or computer), not who opened it.

Information our clients give us in the client portal. When you work with us, you and the teammates you invite use our client portal to prepare for your event. We collect your names, email addresses and roles; your answers to our onboarding questions about your business; any files you upload; your travel plans (your flights, or that you’re driving and roughly when you’ll arrive), your cell phone number, your travel and food preferences and your home zip code, so we can plan your event, reach you about it and meet you when you arrive; and the name, relationship, job title, email address and phone number of the emergency contact you choose. Please let your emergency contact know before you share their details. The portal keeps you signed in with a cookie that holds a random code; it’s needed for the portal to work, and we don’t use it to track you. We also record when people sign in and what they complete, so we can see your progress.

When you start an engagement on our website. When you accept a proposal and pay, we record your name, title and email, your typed signature, your company’s legal name and address, the exact agreement you accepted and when, your IP address and the approximate location it points to, your browser and device, and the link you used to open the proposal. We keep this as the record of your agreement and email you a copy. To pay by bank, you connect your account through Stripe. Stripe shares with us only your bank’s name, the account’s name and its last four digits; we never see your bank login or your balances.

When we send you a proposal deck. When we email you a link to one of our proposal decks, the link is yours alone, so we know it’s you who opens it. We record when you open it, on what kind of device (phone, tablet or computer), how long each slide is on your screen, which slides you reach, whether you download the PDF, and your answer at the end, including anything you write to us. We don’t record where you are.

Information collected automatically. Like most websites, our site’s host (Vercel) records basic technical information when you visit, such as your IP address, browser type, and the pages requested, so it can deliver the site and keep it secure. We also use Vercel Web Analytics to count visits: the pages viewed, the referring site, your approximate location (country), and your device, browser and operating system type. It also counts a few actions, such as clicking a Clarity Map button, picking a time, finishing a booking, playing a video or using our partner application, without recording who you are. It doesn’t use cookies and doesn’t track you across other sites. We don’t use advertising cookies. The booking calendars on our site are provided by Calendly, which may set its own cookies. Some videos in our client portal are hosted by YouTube and load only when you press play; YouTube may then set its own cookies. You can disable cookies in your browser; some features may not work as well.

Information from research. Before a Clarity Map or engagement, we may look up publicly available information about you and your company (your website, LinkedIn, press) to prepare. We don’t buy personal data.

How we use it

• To deliver what you booked: schedule the call, prepare the agenda, write your action plan, and follow up.
• To follow up on the proposals we send: to see whether you’ve read one, which parts you spent time on and what you answered, so we can answer your questions and send the agreement when you’re ready.
• We use Anthropic’s Claude to draft your Clarity Map and your proposal from your intake answers and your call’s transcript, and a person at Revenue Loop Labs checks every draft before you see it.
• In your client portal, we use Anthropic’s Claude to draft each person’s onboarding from their scorecard and your plan’s pages, and ElevenLabs to voice the videos that explain each page, from scripts filled in with your company’s details. A person at Revenue Loop Labs checks every onboarding path and video before your team sees it. We keep which onboarding steps each person finishes and their answers, and show that progress to the people above them on your org chart.
• To run your onboarding: show your progress, send you updates and reminders by email (with a copy to your assistant if you ask us to include one), plan your travel and arrival, and prepare for your event. We email your emergency contact once, to explain how to reach you during the event, and contact them again only in an emergency. We don’t track whether you open our emails or click their links.
• To keep a record of the agreements our clients accept, and to take the payments they authorize, with an email before each scheduled bank debit.
• To understand you and tailor any follow-up. From your answers we make internal notes about the challenges you describe and how you seem to approach your business. These notes are for our own preparation and are never shown publicly. We don’t use them to make any decision that has a legal or similarly significant effect on you.
• To run our business: invoicing, records, and improving our services.
• To contact you about your booking, and, if you agree, about things we think you’d find useful. You can opt out of marketing at any time.

We do not sell your personal information.

Who we share it with

Service providers who help us operate: scheduling (Calendly), payments and bank connections (Stripe), website hosting, analytics and file storage (Vercel), our client portal’s database and email delivery (Neon, Resend), our workspace, chat and email tools (Notion, Slack, Google Workspace), and AI tools we use to prepare for and document our work (including Anthropic, maker of Claude, which drafts Clarity Maps, proposals and onboarding paths, and ElevenLabs, which voices the videos in your client portal). Each is bound to use your information only to provide their service to us. We may also disclose information when required by law or to protect our rights.

How long we keep it

For as long as needed to provide the service and for our business records, then we delete or anonymize it. We keep the record of an agreement you accepted for as long as the agreement lasts and seven years after it ends, or longer while any of its rights are still in effect. If you’d like your information deleted sooner, ask.

Your choices

You can ask to see, correct, or delete the personal information we hold about you, or object to how we use it, by emailing hello@revenuelooplabs.com. You can also write to us at the address below. We’ll answer within 45 days. If we turn down your request, you can appeal by replying to our answer; we’ll decide your appeal within 60 days and, if we still say no, tell you how to contact your state attorney general. If you’re somewhere that gives you more rights (California, the EU, the UK and others), we’ll honor them.

Security

We use reasonable safeguards to protect your information. If a breach affects your information, we’ll tell you as the law requires. No system is perfectly secure.

Children

Our services are for businesses. We don’t knowingly collect information from anyone under 18.

Changes

We’ll post any changes here with a new effective date.

Contact

Revenue Loop Labs, LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731

hello@revenuelooplabs.com